Owing a repair shop demands you to put in effort, use the best techniques, and manage the processes efficiently. These days, if you rely on manual methods like using carbon copies and registers, you are wasting time. Along with that, depending entirely on such means can cause errors and take time.
So, below, we will determine if using a repair management system for your repair shop is worth it or not. Also, you will learn some of the benefits you can get after equipping efficient software at your store. Let us begin.
Inventory Management
For years, repair shop owners have been using paperwork like registers to keep an eye on the stock. It may not be the best suitable method, but business owners rely on it more than anything. They list down every part and accessory coming in and going out of the shop.
But, for someone looking to grow or expand their repair services, this is not recommended at all. For instance, let’s say you own a computer, smartphone, or a watch repair lab. Every time your supplier comes, you have to be present there. Or you have to ask your best employee to write down every repair part they purchase.
This entire process is time-consuming, prone to errors, and includes a lot of hassle. This is where a repair management system comes into play. Through a notification feature, the software will let you know whenever you are running short on inventory.
In addition, being a repair lab owner, you can contact your desired vendors, and suppliers. So, you can serve every customer who walks into your lab, ensuring you never miss any opportunities to make sales.
Employee Management
Keeping an eye on your employees and repair technicians is vital. They are the ones who can make or break your repair business, depending on their experience, professionalism, and skills. Additionally, they can easily doge you if you know nothing about running a repair shop.
On average, 75% of employees have stolen at least once. This is a huge percentage that you cannot neglect. Along with that, you can find sharp staff members everywhere. They can lie, steal, or dodge you in the best possible way.
This makes using an efficient management system for repair shop is crucial. By equipping your shop with such an effective system, you can keep an eye on all your employees. For instance, the software will let you know their check-in and check-out timings. Similarly, it will tell you the number of devices each employee repairs in a day or so.
This way, you will be able to evaluate the performance of every individual at your repair shop. Additionally, you can easily process payrolls and calculate their performance bonuses and incentives (if any). This way, none of your staff members will be able to dodge you or steal cash at your store ever.
Repair Job Tracking
At the repair shop, customers always ask about the status of their device’s repair. For most store owners and technicians, this is really hectic and frustrating. People keep asking about when they should revisit to pick up their device. Or how much would it take to fix their phone, computer, watch, etc?
So, would it not be great if you had a system that could help you track the repair job status? Fortunately, a repair management system can help you track repair jobs at your shop.
Whenever someone walks into your repair lab, you can create a ticket against their device. After that, you can assign the ticket to any of your technicians so that they can begin repairing it.
Thus, whenever a customer contacts you to know about the repair status, you can track the ticket. Along with that, you can assign the task from one technician to another, depending upon the time available and complexity. Similarly, the automatic SMS and email notification alerts let the customers know that their gadgets have been fixed. So they can come on time, pick up their device, and pay you on time.
Better Customer Service
These days, before visiting any brand, retailer, or even a repair shop, people look for its rating. And they determine it by having a look at the customer reviews. So, it plays a crucial role in enhancing the reputation of a business.
Customer experience make or break your repair business. And it all depends on how you service and treat them. Make sure they step out of your shop happily. This can enhance your brand awareness, and increase your customer base.
If any of the customers are not satisfied with the repair job, you will get a bad review. Ultimately, this will affect your business, and with time, you will see a marginal decrease in your sales.
So, if you want to expand your repair service from a single store to multiple franchises, serving your clients right is important. Or else, we would say it is beyond everything.
In this regard, a management system for a repair shop can prove to be extremely helpful. You can connect it with your business website. And whenever a customer contacts you to ask for something, you can get back to them. For instance, you can respond to their concerns and complaints timely. This helps you boost customer trust, and you can manage their queries as well.
In addition, you must ask your employees and staff members to behave well with every customer. Teach them to talk politely with all the visitors. And if a customer complains about anything, don’t argue. Instead, your employees and technicians should listen to the queries and take the criticism positively.
Final Words
Making a profitable repair business is not easy. One has to go through a lot of stuff and streamline several processes. Most importantly, you have to serve your customers right. And for that, you need the right people, a decent shop, and all the required tools. Additionally, you must equip your store with top-notch software, as it can help you manage your repair business.